Policies And Uses


Naturellement Moi is committed to sending orders within 3 to 5 working days. The products are handmade, which may explain this delay. The delay may vary during busier times, such as the holiday season. Delivery time may vary depending on the shipping company.


No refunds allowed. A credit may be applicable if the admission criteria are met.


If, within 48 hours of receipt and having a photo proof, the product (not applicable on soaps and unglazed items) has arrived broken so that it is unusable Naturellement Moi is responsible for returning a new product to the customer or another of the same value (credit applicable on all other products). Photo proofs must be sent within 48 hours of receipt by email to ventes@naturellementmoi.ca. No refund allowed on any product.


Naturellement Moi is not responsible for breakages after the due date of delivery (see above). The company is not responsible for product after its expiration date (all products except soaps*).


Not responsible for soap breakage upon shipment and not responsible for soap defects after 2 months (defects such as: drastic color change that interferes with use – a white deposit or some change is not included)

*Creams(All types of creams)

Naturellement Moi commits itself to return the same cream or an equivalent product (credit) if, with photo evidence, the cream visibly changes colour and/or texture before its expiration date. A change in smell cannot be applicable for a credit, given the impossibility of photo proof. Expiry dates are calculated from the date of mailing.

Other Products

Bath salts and soaps are not applicable for return or credit unless a breakage occurs during delivery (see above).


Our products are 100% natural and made from plants.

Avoid contact with eyes. Discontinue use if irritation or redness appears and consult a doctor if it persists. External use only.

Consumers are responsible for reading the directions for use and warning. All consumers must ensure that the ingredients are suitable for their respective skin type and allergies. Pregnant women, people with allergies/health problems should therefore ensure that they choose products that are suitable for their specifications. Naturellement Moi is not responsible for allergies, skin reactions or any other problems related to the use of any of our products. The company is not responsible for costs and damages if a consumer needs to go see a doctor, specialist or any other person after using the products.